We ship to Switzerland only, if you need an international shipping, please write us at firstname.lastname@example.org
We ship on Mondays and Fridays. Once shipped, the delivery times are between 1-2 days.
We do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the Swiss Post.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: GREENA, Av. de Riant-Mont 19, 1004 Lausanne, Switzerland.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food or flowers), custom products (such as special orders, made on order or personalized items), and self-care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
Sadly shipping costs are nonrefundable and return costs are not covered by us.